If your order arrived damaged or is not what you ordered, contact our support team by submitting a request here. Please include your Order ID and photos of the issue so our Support Team can assist you right away.
For incorrect items: Attach a photo of the product you received, along with the shipping label peeled back or torn to reveal the label underneath:
Note: Any plush product may have minor variations from what is shown online due to the manufacturing and shipping process.
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