Let’s try a few steps to get this sorted:
- Ensure the code hasn’t already been redeemed on another account.
- Enter the code exactly as provided, ensuring no extra spaces and correct formatting.
- Make sure your device and app are updated to the latest version.
If you're sure you've followed all the steps correctly, feel free to reach out to our support team by submitting a request here with the following information:
- Your Meta/Steam account email
- The in-game code you're trying to redeem
- A screenshot of the error message
Our customer service team will assist you as soon as possible! ☺