We know how exciting it is to support your favourite creators and wait for your limited edition custom products to be delivered! Shipping times vary and depend on the type of product ordered. You can find out when we begin shipping your products out under the "Shipping and Returns" section of any product page.
For limited time crowdfunded products, we start bringing your plushies (and more) to life immediately after a successful campaign has ended. Typically, we start shipping your products out 2 to 3 months after a campaign has ended.
For limited quantity and 'ready-to-ship' products, you can expect your order to be shipped 2 to 4 days after purchase.
Note: For most locations, the estimated delivery date is 7 to 15 business days for most countries after the products have been shipped out. Delivery to some areas may take closer to 10 to 30 business days.
We try to bring each plushie to life exactly how your favourite creator imagined, but sometimes your new friend may not turn out exactly how we wanted during the shipping process. If your plushie or any other product arrives damaged during shipping, please contact our support team who will be happy to help you out.